RETURN POLICY

All our products are made to order through a professional print-on-demand service. Each item is created specifically for you at the moment of purchase; for this reason, we do not accept returns or exchanges due to incorrect size choice, change of mind, or personal preferences. Please check the size guide and product images carefully before completing your purchase.

We only accept returns, replacements or refunds in the following cases: defective product, damaged item, printing error, incorrect size/color/model received, or parcel lost or damaged during shipping. In these cases, we fully cover the cost of a replacement or a full refund.

To request assistance in case of defects or errors, please contact us within 14 days of delivery and include: order number, description of the issue, and clear photos of the defect. Once verified, we will proceed with a free replacement or a full refund.

Non-returnable items: returns due to size changes, change of mind, personal preferences, custom-made products requested by the customer, used or washed items.

Order cancellations: You can cancel your order only within 2 hours of purchase, before production begins automatically.

For assistance, contact us at: monetine.shop@gmail.com